Transfez Help Center
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Browse our FAQ to find answers related to Transfez.
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All
Account Verification
Account
International Transfer
About Transfez
Pay by Card
Manage Recipient
Fraud and Complaints
Referral and Affiliate
Exchange Rate and Fees
About Transfez Coins
Transaction
Transaction Issues
Payment Method
About Promo
About Point Rewards & Coins
All
Account Verification
Account
International Transfer
About Transfez
Pay by Card
Manage Recipient
Fraud and Complaints
Referral and Affiliate
Exchange Rate and Fees
About Transfez Coins
Transaction
Transaction Issues
Payment Method
About Promo
About Point Rewards & Coins
Signing up for Transfez
How do I create a Transfez account?
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What are the requirements or data needed to create a Transfez account?
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How long is the process of making a Transfez account?
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Can I register using social media?
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Can I register using a phone number?
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Can I register using an email address?
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Why should I verify my email?
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What if I create duplicate accounts?
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Can I have more than one Transfez account?
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Logging in to your Transfez account
How to login to Transfez account
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What if I forget to access the Transfez account?
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What if I can't log into my account because I forgot my password?
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How to reset Transfez account password?
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I have changed my email address and phone number but can't log in
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Updating your account information
How do I change my personal details?
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I need to change my personal details
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Can I change the personal data in my Transfez account?
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Do I have to re-register if there is a data change?
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Can I change my email or mobile number?
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I need to change the email address
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I need to change my phone number
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I want to adjust my notifications
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Deactivating your account
My account is deactivated
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How do I close my Transfez account?
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How to change my expired ID to a new one?
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Transfer destination countries
[ID] What currencies are currently available in Transfez?
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[ID] From which countries can you send money using Transfez?
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International transfer terms
What is IFSC?
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What are Swift Codes, IBAN Numbers, BSB Codes, and Sort Codes?
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What are IFSC Code, Swift Codes, IBAN Numbers, BSB Codes, and Sort Codes?
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What is SWIFT code?
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What is IBAN?
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What is ABA/ACH Routing Number?
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Sending money to China
What do I need to know before sending money to China with Transfez?
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China Limitations
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I have a Chinese KTP or a Foreign Population Identity Card (FPRID), can I register?
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How can the recipient check their registered name on WeChat?
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How do I receive money through WeChat?
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How do I send money to WeChat?
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Sending money to South Korea
How do I verify my recipient in South Korea?
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Transaction
What is the meaning of each transaction status?
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Account Verification
Guide to Transfez account verification
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How to verify my Transfez account?
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[ID] What data do I need for the verification process?
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How to complete the data in the Transfez Application?
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Why do I have to verify my Transfez account?
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Why do I have to give out my personal credentials in order to make a transaction?
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I have been asked for additional documents even after I completed my profile, why?
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Why do I have to complete a profile and provide identification?
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How long is the verification process?
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After the verification process is complete, can I make a transaction right away?
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[ID] Saya tidak memiliki dokumen yang diminta
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My document contains incomplete information
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[ID] Sending USD to countries outside the United States
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About Transfez
What is Transfez?
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Is Transfez a licensed service provider?
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Is Transfez secure?
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Will all my information here remain private?
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Is it safe for me to send money through Transfez?
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When I was instructed to fill in my biodata, will my information be maintained well?
▼
How long is my data stored?
▼
How safe is sending money in every country?
▼
Why are the transaction fees at Transfez so different than banks and other operators?
▼
Operational hours
▼
Should I pay taxes on transactions?
▼
How do taxes work with my Transfez account?
▼
I need information about Transfez customer
▼
I have contacted Transfez’s customer service but no one is answering.
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Pay by Card
What is Pay by Card feature?
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What types of cards can I use to pay?
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How much is the fee charged for using Pay by Card?
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What is the meaning of each transaction status in Pay by Card?
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How long does it take for the recipient to receive the money?
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Who can receive payment for the invoice?
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Can I pay an invoice to an Indonesian supplier?
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Can I attach other documents besides the invoice?
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What will happen if my transaction fails or is rejected after I pay it?
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Can I pay less than the total amount on my invoice?
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How to download the invoice payment receipt?
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How many times can I create an invoice in Transfez?
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In what situation should I create an invoice in Transfez?
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Where can I see the generated invoice after I create the invoice in Transfez?
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Can I use the invoice outside of Transfez?
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Manage Recipient
How do I add a recipient to my account?
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How do I add or delete the recipient?
▼
Can I send money to someone with just an email address?
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What if I enter the wrong recipient bank details?
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Referral and Affiliate
How does the referral program work?
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Why can't I use my referral link?
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Transfez Referral Terms & Conditions
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How can I know if my referral link is valid/active?
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I don't understand the referral's requirement about minimum transaction amount
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What is the Transfez affiliate program?
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Fraud and Complaints
How do I file a complaint?
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I am a victim of fraud or deception
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Fraud Using The Name of Transfez
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About Point Rewards & Coins
What is Point Reward?
▼
How can I earn points?
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What’s the difference between Points Reward and Transfez Coins?
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Signing up for Transfez
How do I create a Transfez account?
▼
What are the requirements or data needed to create a Transfez account?
▼
How long is the process of making a Transfez account?
▼
Can I register using social media?
▼
Can I register using a phone number?
▼
Can I register using an email address?
▼
Why should I verify my email?
▼
What if I create duplicate accounts?
▼
Can I have more than one Transfez account?
▼
Logging in to your Transfez account
How to login to Transfez account
▼
What if I forget to access the Transfez account?
▼
What if I can't log into my account because I forgot my password?
▼
How to reset Transfez account password?
▼
I have changed my email address and phone number but can't log in
▼
Updating your account information
How do I change my personal details?
▼
I need to change my personal details
▼
Can I change the personal data in my Transfez account?
▼
Do I have to re-register if there is a data change?
▼
Can I change my email or mobile number?
▼
I need to change the email address
▼
I need to change my phone number
▼
I want to adjust my notifications
▼
Deactivating your account
My account is deactivated
▼
How do I close my Transfez account?
▼
How to change my expired ID to a new one?
▼
Transfer destination countries
[ID] What currencies are currently available in Transfez?
▼
[ID] From which countries can you send money using Transfez?
▼
International transfer terms
What is IFSC?
▼
What are Swift Codes, IBAN Numbers, BSB Codes, and Sort Codes?
▼
What are IFSC Code, Swift Codes, IBAN Numbers, BSB Codes, and Sort Codes?
▼
What is SWIFT code?
▼
What is IBAN?
▼
What is ABA/ACH Routing Number?
▼
Sending money to China
What do I need to know before sending money to China with Transfez?
▼
China Limitations
▼
I have a Chinese KTP or a Foreign Population Identity Card (FPRID), can I register?
▼
How can the recipient check their registered name on WeChat?
▼
How do I receive money through WeChat?
▼
How do I send money to WeChat?
▼
Sending money to South Korea
How do I verify my recipient in South Korea?
▼
Transaction
What is the meaning of each transaction status?
▼
Account Verification
Guide to Transfez account verification
▼
How to verify my Transfez account?
▼
[ID] What data do I need for the verification process?
▼
How to complete the data in the Transfez Application?
▼
Why do I have to verify my Transfez account?
▼
Why do I have to give out my personal credentials in order to make a transaction?
▼
I have been asked for additional documents even after I completed my profile, why?
▼
Why do I have to complete a profile and provide identification?
▼
How long is the verification process?
▼
After the verification process is complete, can I make a transaction right away?
▼
[ID] Saya tidak memiliki dokumen yang diminta
▼
My document contains incomplete information
▼
[ID] Sending USD to countries outside the United States
▼
About Transfez
What is Transfez?
▼
Is Transfez a licensed service provider?
▼
Is Transfez secure?
▼
Will all my information here remain private?
▼
Is it safe for me to send money through Transfez?
▼
When I was instructed to fill in my biodata, will my information be maintained well?
▼
How long is my data stored?
▼
How safe is sending money in every country?
▼
Why are the transaction fees at Transfez so different than banks and other operators?
▼
Operational hours
▼
Should I pay taxes on transactions?
▼
How do taxes work with my Transfez account?
▼
I need information about Transfez customer
▼
I have contacted Transfez’s customer service but no one is answering.
▼
Pay by Card
What is Pay by Card feature?
▼
What types of cards can I use to pay?
▼
How much is the fee charged for using Pay by Card?
▼
What is the meaning of each transaction status in Pay by Card?
▼
How long does it take for the recipient to receive the money?
▼
Who can receive payment for the invoice?
▼
Can I pay an invoice to an Indonesian supplier?
▼
Can I attach other documents besides the invoice?
▼
What will happen if my transaction fails or is rejected after I pay it?
▼
Can I pay less than the total amount on my invoice?
▼
How to download the invoice payment receipt?
▼
How many times can I create an invoice in Transfez?
▼
In what situation should I create an invoice in Transfez?
▼
Where can I see the generated invoice after I create the invoice in Transfez?
▼
Can I use the invoice outside of Transfez?
▼
Manage Recipient
How do I add a recipient to my account?
▼
How do I add or delete the recipient?
▼
Can I send money to someone with just an email address?
▼
What if I enter the wrong recipient bank details?
▼
Referral and Affiliate
How does the referral program work?
▼
Why can't I use my referral link?
▼
Transfez Referral Terms & Conditions
▼
How can I know if my referral link is valid/active?
▼
I don't understand the referral's requirement about minimum transaction amount
▼
What is the Transfez affiliate program?
▼
Fraud and Complaints
How do I file a complaint?
▼
I am a victim of fraud or deception
▼
Fraud Using The Name of Transfez
▼
About Point Rewards & Coins
What is Point Reward?
▼
How can I earn points?
▼
What’s the difference between Points Reward and Transfez Coins?
▼